Disputes

Email: alan@preempt.life (Alan Gates, Managing Director and Complaints Lead).

Data protection complaints: you can also write to our external Data Protection Officer at data@preempt.life.

What happens next

Same day: we acknowledge your complaint personally. We confirm we have it, that we will investigate, and that a full response will follow within 30 days.

Within 30 days: we send our full response. It gives the outcome of the investigation, any action taken or planned, an apology where one is due, and your right to take the matter to the Information Commissioner's Office (ICO). We aim to respond within one to two days in most cases.

If it is complex: we may extend the full response by a further 30 days. We will tell you in writing, with the reason, before the first 30 days end.

If you are not satisfied

You can take your complaint to the ICO at any time, at ico.org.uk. You do not have to use our process first, although we encourage you to raise it with us directly. We cooperate fully with any ICO investigation and never charge you for contacting the ICO. PreEmpt.Life is registered with the ICO, registration number ZC076984.

Your data rights

A complaint about your personal data may also be a request to use your data rights. We handle it under both processes and answer rights requests within one month.

How we learn

We record every complaint, its outcome, and any action taken, and we keep the record for 3 years. Each year we review the themes and use them to improve our service. We next review this process in February 2027.

Sources: Information Commissioner's Office, ico.org.uk